IT Service Management (ITSM) aligns with ITIL standards to manage access and availability of services, fulfill service requests, and streamline services.

Information technology service management (ITSM) are the activities performed by an organization to design, build, deliver, operate and control IT services offered to customers.

IT service management—often referred to as ITSM—is simply how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to design, create, …

IT service management (ITSM) is the practice of planning, implementing, managing and optimizing IT services to meet user needs and business goals.

Jul 15, 2025 · IT service management (ITSM) is a general term that describes a strategic approach to designing, delivering, managing and improving the way businesses implement IT services.

Feb 12, 2026 · ITSM is a structured approach to designing, delivering, managing, and improving IT services across their entire lifecycle. It helps align IT operations with business needs through …

Jan 3, 2026 · ITIL, the globally popular service management best practice framework offered by PeopleCert, defines ITSM as: “The implementation and management of quality IT services that meet …

Jan 14, 2025 · IT Service Management (ITSM) is a strategic, process-based approach to designing, delivering, managing, and improving IT services to align with and support business goals.

Nov 11, 2025 · At its core, ITSM is about delivering and supporting IT services that create business value. It is the codification of processes, roles, policies, and metrics that govern how IT delivers …

Jan 28, 2026 · IT service management (ITSM) refers to the activities an organization performs to design, build, operate, and maintain information technology (IT) services offered to internal and external …